BEFORE YOU ORDER
Clear details.
Fewer surprises.
Every order should begin with a shared understanding of the products, quantities, costs and delivery arrangements.
Dispatch location
Products may have different shipping origins. Confirm the dispatch location for each item before ordering. Available warehouse locations will be listed only when stock is verified.
Shipping costs and timing
Shipping costs depend on destination, carton dimensions, weight and service. If a rate cannot be calculated, we’ll confirm it with your quote before requesting payment.
Bulk quantities and samples
Bulk orders follow the product’s minimum quantity and packing rules. Samples are handled separately so you can review the style before a larger order.
Import charges and taxes
Your order confirmation should identify which charges are included and which remain the buyer’s responsibility. The final terms depend on the shipment and destination.
Damaged or incorrect goods
Retain the packaging and document the issue with photographs. Contact the team with your order reference so the issue can be reviewed under the agreed order terms.